State Farm® Insurance Agent Jen Warden

"Beware. If you have a young driver who is test driving vehicles to buy. Some dealers may require them to be a named insured. You can not be a named insured unless you own a vehicle. So if this agency tries to make your young driver have their own policy for a test drive vehicle. They are being unethical. Find an agent with several years experience. And report to the insurance commissioner immediately! They can not require your young driver to have a full coverage policy just to test drive! I do not recommend this agency!"

"I'm grateful for this State Farm office. I"ve had to rely on my insurance a few times over the years for various reasons and this staff is always helpful and responsive, taking away some of the sting from the events result in my needing to use insurance. I highly recommend them."

"Whitney Moran was absolutely outstanding to work with! She answered all of my questions very thoroughly and even went above and beyond to explain things in the policy before I even asked the question. She was extremely diligent and patient with me as I took time to review and compare policies. Whitney is very personable and prides herself in customer service. Thank you for such an enjoyable experience!"

"Hands down these girls are amazing! My agent retired a few years ago and I was nervous about having a new agent. But Jen and her team have always went above and beyond to make sure my needs are met. Whitney is always my go to person there. She's quick, efficient and personable. This is the agent in Hagerstown you need for all your insurance needs. Thanks Jen and team for all you do!!"

"If you’re looking for insurance be cautious of this location specially. I’ve had SF for YEARS and made the mistake a few years ago of switching to this agency because a friend worked here and you can’t get a better situation for someone who can make sure you’re all covered for all aspects of your life! Anyway, he’s since left and what a mess it’s been trying to get any help from the agent, Jen. Please don’t look at SF’s website and think your agent will be able to help with any assistance during COVID like it says they will because that’s a false statement- at least on my end. My agent didn’t even help me understand my bill when I asked. I repeatedly went to them about why my bill was so high, what was owed when, etc. all I got from Whitney was that this is what I owed and how did I want to make payment. Today they reached out to me via text (well, Jen the agent did) and stated that I owed $13 and some change TODAY because the office didn’t collect the proper amount and if I didn’t pay today then my policy would cancel. I asked how I would be able to pay because I work all day i.e. can I make a payment online or do I need to call you to make this payment? In the meantime, I got online to my SF acct and it showed $0 due. I asked her about that. She said she didn’t know in’s and outs of SF.com but if I wanted to make the payment to avoid cancellation to call the office. I wondered why she didn’t know so i asked why my agent couldn’t help me because isn’t that what you have a LOCAL AGENT for? She then proceeded to tell me that they’ve tried to help assistant me with “late payments” over the years and that it’s time to switch agents! I would have NEVER believed that kind of unprofessionalism would come out of someone who is in charge of their own agency. I went ahead and made the choice to call SF and switch my agents immediately per her request but will be leaving SF all together after the holidays are done and over with and I will have time to choose an insurance company that is cheaper and actually might care about their customers, especially during times right now. SF should do better in selecting agents. Update—to a couple weeks later— just received a check in the mail from SF Jen Warden Agency because of OVERPAYMENT 🙄 ... an overpayment that I was required to make immediately or my policy was going to be canceled lol"